1. Data we collect
We collect the minimum information necessary to provide you with the service:
- Account data: name, email, phone, password (stored encrypted).
- Purchase data: payment method (processed by our PCI-DSS partners), order history, and tickets.
- Technical data: IP address, device type, browser, pages visited. We use this data in aggregate form to improve the product.
2. How we use your data
- Process your purchases and issue your tickets.
- Send you operational notifications (confirmations, reminders, event changes).
- Provide support when you reach out by email or the help chat.
- Improve the platform and personalize recommendations.
- Prevent fraud and maintain the security of transactions.
3. Who we share with
Yosticket does not sell your data. We share information strictly with:
- Organizers: they receive your name, email, and ticket type for the event you're attending (for operational reasons).
- Payment processors: they only receive what's necessary to charge and comply with financial regulations.
- Competent authorities: when there is a legal obligation.
4. Cookies and similar technologies
We use essential cookies to keep your session logged in and analytics cookies to understand how the site is used. You can configure your browser to reject them, although some features may stop working.
5. Your rights
You can exercise the following rights over your data at any time:
- Access the data we hold about you.
- Correct incorrect or outdated data.
- Request the deletion of your account and associated data.
- Object to processing for marketing purposes.
- Download your data in a portable format.
To exercise these rights, write to us at hello@loyik.com.
6. Security
We apply reasonable security measures (encryption in transit, session tokens, access control) to protect your data. No system is 100% secure; if we detect a breach, we'll notify you promptly.
7. Minors
Yosticket is not directed at children under 13. If you are under 18, you need a guardian's consent to use the platform.
8. Changes to this policy
When we update this policy, we'll notify you by email and show the date of the last update at the top of the document.
9. Contact
Questions about privacy? Write to us at hello@loyik.com or use our contact form.